Massarrah
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Plate · Old Babylonian, 18th century BCE

Complaint to Ea-Nasir

Customer Complaint Letter

The Tablet

This remarkable tablet is a formal complaint letter from a merchant named Nanni to Ea-Nasir, a copper trader who apparently had a reputation for selling inferior quality copper. Written around 1750 BCE, the letter complains about the poor quality of copper ingots and rude treatment of Nanni's messenger. It's essentially an ancient "customer complaint" that has become famous on the internet as the world's oldest known customer service dispute! The tablet was found in Ur (modern-day Iraq) and provides a fascinating glimpse into ancient commercial practices and the universal nature of consumer complaints.

MaterialBaked Clay LanguageAkkadian LocationUr Date~1750 BCE

One of five historic tablets to explore in Massarrah.